Refund & Return Policy

Your satisfaction is important to us at Trailwell Co. If you're not completely happy with your purchase, we're here to help.

30-Day Satisfaction Guarantee:

You may return most new, unused items within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be in its original packaging, unused, and in the same condition that you received it. Proof of purchase is also required.

How to Initiate a Return:

  1. Contact our customer service team to request a Return Merchandise Authorization (RMA) number.
  2. Once you receive your RMA number, securely package your item(s) and include the RMA number clearly on the outside of the package.
  3. Ship your return to the address provided by our customer service team. Please note that customers are responsible for return shipping costs unless the item received was incorrect or damaged.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Damaged or Incorrect Items:

If you received a damaged or incorrect item, please contact us immediately upon receipt. We will arrange for a replacement or refund and cover any associated shipping costs.